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Final Case Study: Consulting for the Caring Angel Hospital
Due Week 10 and worth 300 points

Imagine that you are a senior consultant at Practical Health Care Consulting firm. Your supervisor has instructed you to spend three (3) months at the Caring Angel Hospital to help improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment, and create the hospital’s competitive advantage. The hospital has traditionally made losses year after year. Furthermore, it is not performing well financially, and the banks are not willing to lend it large sums of money for more effective marketing.

After spending two (2) months within the hospital, you are very happy with your progress, and you think you are capable of acquiring more patient base and expanding the hospital market. However, with a closer look, you notice that your patients are still hopping from one specialized hospital to another in search of various specialized treatments. You also notice that the seats are not comfortable in the waiting area, and the patients continuously show up for appointments on the wrong dates. The nurses and the employees are not smiling during patient conversations, and everyone looks for ways to blame others for failures in the patient treatment process. Everyone seems to work alone and hide what they do from their colleagues.

At the end of the three (3) month period, you must provide a report with your recommended strategies designed to help Caring Angel Hospital achieve its goals.

Note: You may create and / or make all necessary assumptions needed for the completion of this assignment.

Write a Five (5) page paper in which you:

  1. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to achieve each of the following goals:
    1. Improve the quality of care
    2. Add value to the organization
    3. Improve employee morale
    4. Design an efficient organizational chart
    5. Create a strong team environment
    6. Create the hospital's competitive edge.
  2. Recommend one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Justify your recommendation.
  3. Investigate at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Provide at least two (2) examples of the advantages of these value-added services to the hospital.
  4. Use four (4) recent (within the last five [5] years) quality academic resources in this assignment.
    Note: Wikipedia and other websites do not qualify as quality academic resources.


Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.


The specific course learning outcomes associated with this assignment are:

  • Propose methodologies that have been proven to increase value in health care delivery systems.
  • Examine leadership and management frameworks that are most applicable to a certain organization type within the health care industry.
  • Assess how politics in a health care organization motivates and demotivates employees, and recommend strategies to mitigate the challenges presented with each aspect.
  • Create a communication strategy to address an ethical dilemma within a health care organization regarding the quality of service and cost.
  • Craft a strategic plan that leads to a competitive advantage within a certain market.
  • Determine best practices for establishing and maintaining strategic alliances within the health care industry or enterprise.
  • Use technology and information resources to research issues in health care management.
  • Write clearly and concisely about health care management using proper writing mechanics.

Points: 300

Final Case Study: Consulting for the Caring Angel Hospital

Criteria

Unacceptable

Below 70% F

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1a. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to improve the quality of care.

Weight: 5%

Did not submit or incompletely proposed the major steps that Caring Angel Hospital could take to improve the quality of care.

Partially proposed the major steps that Caring Angel Hospital could take to improve the quality of care.

Satisfactorily proposed the major steps that Caring Angel Hospital could take to improve the quality of care.

Thoroughly proposed the major steps that Caring Angel Hospital could take to improve the quality of care.

1b. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to add value to the organization.

Weight: 5%

Did not submit or incompletely proposed the major steps that Caring Angel Hospital could take to add value to the organization.

Partially proposed the major steps that Caring Angel Hospital could take to add value to the organization.

Satisfactorily proposed the major steps that Caring Angel Hospital could take to add value to the organization.

Thoroughly proposed the major steps that Caring Angel Hospital could take to add value to the organization.

1c. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to improve employee morale.

Weight: 5%

Did not submit or incompletely proposed the major steps that Caring Angel Hospital could take to improve employee morale.

Partially proposed the major steps that Caring Angel Hospital could take to add value to improve employee morale.

Satisfactorily proposed the major steps that Caring Angel Hospital could take to add value to improve employee morale.

Thoroughly proposed the major steps that Caring Angel Hospital could take to add value to improve employee morale.

1d. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to design an efficient organizational chart.

Weight: 5%

Did not submit or incompletely proposed the major steps that Caring Angel Hospital could take to design an efficient organizational chart.

Partially proposed the major steps that Caring Angel Hospital could take to add value to design an efficient organizational chart.

Satisfactorily proposed the major steps that Caring Angel Hospital could take to add value to design an efficient organizational chart.

Thoroughly proposed the major steps that Caring Angel Hospital could take to add value to design an efficient organizational chart.

1e. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to create a strong team environment.

Weight: 5%

Did not submit or incompletely proposed the major steps that Caring Angel Hospital could take to create a strong team environment.

Partially proposed the major steps that Caring Angel Hospital could take to add value to create a strong team environment.

Satisfactorily proposed the major steps that Caring Angel Hospital could take to create a strong team environment.

Thoroughly proposed the major steps that Caring Angel Hospital could take to create a strong team environment.

1f. From a consulting perspective, propose the major steps that Caring Angel Hospital could take to create the hospital's competitive edge.

Weight: 5%

Did not submit or incompletely proposed the major steps that Caring Angel Hospital could take to create the hospital's competitive edge.

Partially proposed the major steps that Caring Angel Hospital could take to add value to create the hospital's competitive edge.

Satisfactorily proposed the major steps that Caring Angel Hospital could take to add value to create the hospital's competitive edge.

Thoroughly proposed the major steps that Caring Angel Hospital could take to create the hospital's competitive edge.

2. Recommend one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Justify your recommendation.
Weight: 20%

Did not submit or incompletely recommended one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Did not submit or incompletely justified your recommendation.

Partially recommended one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Partially justified your recommendation.

Satisfactorily recommended one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Satisfactorily justified your recommendation.

Thoroughly recommended one (1) approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Thoroughly justified your recommendation.

3. Investigate at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Provide at least two (2) examples of the advantages of these value-added services to the hospital.

Weight: 25%

Did not submit or incompletely investigated at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Did not submit or incompletely provided at least two (2) examples of the advantages of these value-added services to the hospital.

Partially investigated at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Partially provided at least two (2) examples of the advantages of these value-added services to the hospital.

Satisfactorily investigated at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Satisfactorily provided at least two (2) examples of the advantages of these value-added services to the hospital.

Thoroughly investigated at least two (2) value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Thoroughly provided at least two (2) examples of the advantages of these value-added services to the hospital.

4. 4 recent (i.e., last five [5] years) references

Weight: 5%

No references provided

Does not meet the required number of references; some or all references poor quality choices.

Meets number of required references; all references high quality choices.

Exceeds number of required references; all references high quality choices.

5. Writing Mechanics, Grammar, and Formatting

Weight: 5%

Serious and persistent errors in grammar, spelling, punctuation, or formatting.

Partially free of errors in grammar, spelling, punctuation, or formatting.

Mostly free of errors in grammar, spelling, punctuation, or formatting.

Error free or almost error free grammar, spelling, punctuation, or formatting.

6. Appropriate use of APA in-text citations and  reference section

Weight: 5%

Lack of in-text citations and / or lack of reference section.

In-text citations and references are provided, but they are only partially formatted correctly in APA style.

Most in-text citations and references are provided, and they are generally formatted correctly in APA style.

In-text citations and references are error free or almost error free and consistently formatted correctly in APA style.

7. Information Literacy / Integration of Sources

Weight: 5%

Serious errors in the integration of sources, such as intentional or accidental plagiarism, or failure to use in-text citations.

Sources are partially integrated using effective techniques of quoting, paraphrasing, and summarizing.

 

Sources are mostly integrated using effective techniques of quoting, paraphrasing, and summarizing.

Sources are consistently integrated using effective techniques of quoting, paraphrasing, and summarizing.

8. Clarity and Coherence of Writing

Weight: 5%

Information is confusing to the reader and fails to include reasons and evidence that logically support ideas.

Information is partially clear with minimal reasons and evidence that logically support ideas.

Information is mostly clear and generally supported with reasons and evidence that logically support ideas.

 

Information is provided in a clear, coherent, and consistent manner with reasons and evidence that logically support ideas.

 

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