BA- Paid time Off

 

Human Resources Manager Stan Gomez finds that he is spending a lot of time talking with supervisors about employee absences. Stan, is the Human Resource Manager works for Custom Call Services, a contract customer service-call center that provides year-round online and telephone service to the customers of a wide variety of clients. Staffing levels are essential to meet the demanding level of calls and inquiries the center receives each day. The company  offers paid time off options to its employees to allow them to balance work and non-work interests. A goal of the time-off program is to keep unscheduled absences to a minimum in order to keep productivity and service quality high. Unscheduled absences create a problem, as the company has to cover the workload of the absent employee with little advance notice. Custom Call Center offers a generous paid time-off program to allow employees to have time off to rest and relax, to meet personal obligations, and to manage unexpected illnesses. Currently, employees receive 10 vacation days, 3 personal days and 5 sick days per year. Due to the nature of the business and the need to provide service to clients every day, the company does not close on any holidays. Thus, in addition to other time-off benefits, the company provides seven floating holidays and encourages employees to take these on or near traditional holidays.

The time-off program currently creates some challenges for the company. While the company uses an automated system to track employees’ time off, supervisors still need to record and properly allocate time off as it is taken. This requires the supervisors to know the reasons for each absence and the scheduling policy for each type of absence. For example, employees must schedule vacation and floating holidays in advance. They are encouraged to schedule personal days in advance, but personal days may be taken without advance notice if necessary. Finally, sick days do not require advance notice, but they may require a doctor’s note if an employee uses a few days in a row, or if the supervisor questions the need for the absence.

The sick days create the most challenges for supervisors, as sick days are typically taken without advance notice. Many supervisors suspect that not all last-minute call-offs are necessary. Some employees have admitted that they use sick days even if they are not sick when they have exhausted all of their other time-off options. Essentially, they plan to take a day off, but because the policy does not allow them to schedule sick days in advance, they call off shortly before they are scheduled to work. As a result, supervisors must quickly arrange to cover those shifts.

To overcome these challenges, Stan is considering transitioning the company to an integrated paid-time off (PTO) policy in which all time off is grouped into one bank. Instead of the current time-off allotments, the company would offer 25 PTO days each year. Under this policy, employees could still call off on the same day due to illness, but they would be encouraged to schedule most of their time off in advance. Further, supervisors would not need to know the reasons for the absences; they only would need to track the number of days taken off by employees. Stan thinks that the PTO bank would eliminate many unscheduled absences and ease the administrative burden of the company’s current time-off policies.

  1. Should Custom Call Services switch to a PTO policy? What are the pros and cons of doing so?
  2. If Custom Call Services does transition to a PTO policy, what are some things that Stanshould consider including in the policy to address concerns about absenteeism?

Your initial posting should consist of a minimum of 4 full paragraphs.  Please make certain to cite any outside sources used. 

Answers

Related Questions

Best Financial Practices Group Project...

Each group is to develop a 7-10 slide PowerPoint presentation devoted to the best financial practices for health care. Each presentation should:Identi...

PI is now well established in its region of operat...

Discussion: Part 1 due Thursday, 11:59 pm ET; Part 2 due Sunday, 11:59 pm ETPart 1:PI is now well established in its region of operations and wants to...

Pat and Gale have asked you to evaluate advantages...

As it business expands, PI is outgrowing its current business facilities. A larger retail shop next door to PI’s current retail showroom has becom...

What is depreciation expense and what is its purpo...

Discuss ONE of the followingWhat is depreciation expense and what is its purpose? What type of long-term assets are subject to depreciation and what f...

Learning activity W4 business law 2...

Learning Activity: due 11:59 pm ET, ThursdayBackground:PI has decided to purchase a storage facility for its paint supplies, tools and equipment. They...

A company based in Mexico, Pintura Pura SA de CV (...

Project 1: 10%/10 pointsDue Sunday, 11:59 pmPurposeThe purpose of this project is to research, analyze and apply relevant legal concepts and law relat...

Learning Activity W5...

Learning Activity W5 Instructions General Instructions for Learning ActivitiesSubmit Learning Activities to Assignment Folder Read/watch all assigned...

Thesis Statement Worksheet...

Complete the Persuasive Essay: Thesis Statement and Gathering Resources Worksheet.Please just fill in the blanks on the template provided.No cover pag...

(a) the type of security interest First State woul...

Discussion: Part 1 due Thursday, 11:59 pm ET; Part 2 due Sunday, 11:59 pm ETPart 1:To keep a complete inventory of its paint products, PI purchases la...

BHA 4053, Financial Management in Health Care Orga...

BHA 4053, Financial Management in Health Care Organizations1Course DescriptionIntroduces key aspects of financial management for today’s healthcare...

Assessment #2: Health Care Financial Concepts Pape...

Assessment #2: Health Care Financial Concepts Paper Requirements From the list of financial concepts, pick 1-2 financial concepts. Search for a health...

What is Critical Thinking?...

What is Critical Thinking? Introduction   Critical thinking according to me is evaluation of issues coupled with self-reflection and thinking that l...

Find three sources that discuss critical thinking...

Find three sources that discuss critical thinking. One source should be from the assigned and/or optional readings, (course material), and the other t...

Criminal Justice Journal Entry...

Respond to the following prompts in paragraph form (one paragraph per prompt). Use specific examples to support and enhance each response.Who are you...

You are required to produce a research proposal...

Assignment TaskYou are required to produce a research proposal for a dissertation in a management related field.Format: The format should broadly foll...

Choose an Operations Management problem relating t...

Maximum word count: 3000 wordsAssignment TaskChoose an Operations Management problem relating to an organisation with which you are familiar and under...

Using the Omega Case Study, complete the Informati...

Using the Omega Case Study, complete the Information System Contingency Plan template for their SAP system. Note, the ISCP template is Appendix A.3 of...

Select an organisation you can research to underta...

Select an organisation you can research to undertake the following assignment. This can be one you currently work for; or an organisation with which...

HMGT 335 Week 7 Overview,...

First, after reviewing the HMGT 335 Week 7 Overview, refer to the definition of Brand Loyalty on Slide 5 and then select a health service organization...

EXTRA CREDIT...

EXTRA CREDIT -You can earn 5 points of extra credit for a 1-2 page self-reflective paper about 1 on the films below. Single spaced discussion of what...

Written Assignment 3...

Written Assignment 3 – Health services organizations place and price decisions – worth 20% of the gradeOverview: Your third assignment will be an...

Week 6 Discussions Mass Media Law...

Week 6 Discussions Mass Media LawDQ 2: Obscenity vs. Porn vs. Indecency        The decision to commit a sexual action that compromises public i...

DQ 2: Obscenity vs. Porn vs. Indecency...

DQ 2: Obscenity vs. Porn vs. Indecency Subscribe aveq Here is Avenue Q for some fun. Now for something serious: Required response: What do we in mass...

Week 5 Discussions...

Week 5 DiscussionsDQI1. What was the name of the campaign finance law we authored? What happened to it?The name of the campaign finance law is Biparti...

If you didn't find the right answer

Ask Your Questions, We'll notify you once someone answers it