1. The task of an organization is reflected in its: (Points : 4)
human resources
mission or purpose
input materials
structure
2. The beliefs and assumptions about people, work, and the
organization best reflects the: (Points : 4)
formal organization
overt part of an organization
informal organization
social surface
3. The specific setting within which organizational behavior is
enacted would be called the: (Points : 4)
situation
external environment
organizational context
group
4. In an open system the transformation or conversion of inputs
to outputs is accomplished with: (Points : 4)
technology
task
borrowed financial resources
robots
5. If a pregnant woman claimed that a manager’s failed office
romance caused him to focus more on her work, thus increasing her
work demands, could result in a discrimination claim based on:
(Points : 4)
gender plus
utilitarian romance
hierarchical romance
sexual harassment
6. Attention to diversity has particularly increased in recent
years because of: (Points : 4)
the use of telecommunications
the opportunity for use of lower cost labor in other
countries
the changing demographics of the working population
legislation
7. According to Hofstede’s research, the country displaying
cultural characteristics most similar to the U.S. is: (Points : 4)
Japan
Sweden
Italy
Canada
8. In an interview situation, the interviewer’s first impression
of the interviewee (or target) is likely to be based upon: (Points
: 4)
nonverbal cues of the target
verbal communication by the target
the intentions of the target
the target’s physical appearance
9. Which of the following organizations has perfected software
that decodes a caller’s personality using voice recognition in
order to match them with an agent with a similar personality?
(Points : 4)
EVR
ELoyalty
EPersonalityRecognition
EPersonalityCallCenter (EPCC)
10. The perceiver’s pattern of thinking or manner in which they
assemble and interpret information about another person is: (Points
: 4)
the strength of situational cues
cognitive structure
self-concept
attitude structuring
11. Counterproductive behavior that violates organizational
norms and causes harms to others of the organization is known as:
(Points : 4)
OCB
WDB
JDI
MSQ
12. The three major aspects of the source characteristic
affecting persuasion include: (Points : 4)
expertise, credibility, charisma
credibility, charisma, attractiveness
expertise, charisma, attractiveness
expertise, trustworthiness, attractiveness
13. Low-Mach persons value: (Points : 4)
loyal and personal friendships
the “get it done anyway” mentality
manipulation of others
emotional detachment
14. According to Herzberg, which factors are related to job
dissatisfaction? (Points : 4)
motivation factors
hygiene factors
lower level needs
the absence of motivation factors
15. Adam Smith formulated the “invisible hand” and the free
market to explain the motivation for individual behavior. The
“invisible hand” refers to: (Points : 4)
psychological determinants of behavior
unconscious motives
internal needs
unseen forces of a free market system
16. The close linkage of _____ to performance under expectancy
theory is crucial for enhancing motivation. (Points : 4)
knowledge and skill
rewards
equity
satisfaction
17. Maslow’s hierarchy of needs model begins with _____ needs
and ends with _____ needs. (Points : 4)
security, social
achievement, power
power, affiliation
physiological, self-actualization
18. As a supervisor, you can enhance the performance of your
employees by: (Points : 4)
setting their goals
closely controlling their behavior
allowing employees to participate in goal setting
giving workers easy goals
19. The approach to stress that is based on the concept of
homeostasis is known as: (Points : 4)
physiological
psychoanalytical
social psychological
psychological-cognitive
20. Which of the following persons is most closely associated
with the homeostatic and medical approach to stress? (Points : 4)
Richard Lazarus
Harry Levinson
Walter B. Cannon
Robert Kahn
21. An informational cue indicating the degree to which a person
behaves the same way in other situations is known as: (Points : 4)
consistency
consensus
distinctiveness
inconsistency
22. Americans generally do not like to communicate with one
another within their: (Points : 4)
social distance
personal distance
intimate distance
public distance
23. Richness in a communication message refers to: (Points : 4)
the amount of data that can be sent via the type of
communication medium
the amount of feeling that is communicated with the message
the amount of analyzable elements of a message
the ability of the medium to convey the meaning
24. A communication medium that is moderate in both information
richness and data capacity is: (Points : 4)
the telephone
electronic mail
face-to-face discussion
formal numeric report
25. The element of the communication model that contains the
thoughts and feelings the communicator is attempting to elicit in
the receiver is the: (Points : 4)
data
feedback
message
information
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What pertain the richness in a communication message? was first posted on July 14, 2019 at 8:43 pm.
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