Management : Homework

1Running head: HOMEWORK #3Homework #3NameInstitution2HOMEWORK #3Service Situation: Mobile Car-Wash and DetailingIs there a physical product involved? Which is dominant, the product or the service?A physical product is involved in this mobile car-wash and detailing service. Starch,which is the primary chemical, and water is used to clean the cars and is the final product. Theprincipal element in the business is service since it involves cleaning the vehicles rather thanmanufacturing new ones.How unique or how standardized is the product and/or service from the same company from onetime to the next?The stains removed from the customers vehicles and quality of cleansing agent usedcould vary more often. This relies on the individuals performing the services. Therefore, theworkforce has the responsibility of either fluctuating or sustaining the product.Give three specific examples of characteristics of the product and/or service that woulddetermine how well the quality of the service is rated.There are specific characteristics that clarify the effectiveness of services. For instance,the overall time taken to complete the service, cleanliness of every part o ...


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