Communication and Leadership

In this Assignment focused on resolving an employee problem, you will engage in developing the following professional competencies:

Active listening

Defining an unstructured problem

Make ethical decisions and solve problems

Deal with conflict effectively

All of these professional competencies are desirable in the competent employee in the current workplace. Often employees must work in various teams on a multitude of projects or initiatives. In order to work successfully, employees must actively listen to other team members to solve what are often unstructured problems in an integrous manner.

  1. Read the background information.

    The Company: PROScout Marketing

    Mission Statement: We scout talent for tomorrow’s work. We are a focused team of professionals committed to finding the best qualified candidates for our clients. Job candidates are screened for the highest ethics, talent, skills, and abilities. We stand behind our efforts and candidates at the time of hire or we will not charge our clients a fee if the candidates are not acceptable.

  2. Listen carefully to the following phone messageregarding an employee problem  here .

    After you have listened to the message the first time, read the checklist items below, and then listen again to the message taking detailed notes in response to those items. Begin writing only after you are sure you can respond well to each item.

  3. Then respond to the following Checklist items:
    • Explain the problem or problems.
    • As the  boss (Kelly), what questions might you ask this employee to clarify your understanding? As the  employee (Amalie) what questions might you ask your team to clarify your understanding?
    • Determine what might be the best leadership approach (from the options in your text) for the boss (Kelly) in this situation based on the mission statement and explain why.
    • Based on your knowledge of conflict resolution from the chapter Reading, how might you resolve or respond to the  problem(s) as the employee (Amalie)?
    • What if the employee (Amalie) does not hear back from her boss in time, what  communication process particular to this scenario would you advise her to use to communicate effectively regarding the problem(s) to all concerned and why? Explain each communication process step (specific to the scenario) to be used regarding resolution of this problem(s).

Directions for submitting your Assignment:

Provide a 2–3 page response to the checklist items above (also include an additional title and references page) using correct grammar, spelling, and APA format and citation style.

 

I CAN'T UPLOAD NO mp4 OR video. Just do you best with this one. That really sucks.

 

Answers

Related Questions

Why Are Objects So Important When Talking To Child...

1. Thinking of object lessons is very hard for many people. 2. Objects may obscure the truth rather than clarify and simplify.3. Students may become m...

A Comparison Of The Great Gatsby And Tom's...

The old adage still holds true: book bests film. While Luhrmann performsadmirably, he cultivates a Hollywood-flash-with-little-sizzle adaptation when...

Western Cordillera Mountains...

The Western Cordillera runs along the west coast of North America.Plateaus and valleys separate the ranges of mountains. There are two types of mounta...

Who Is Tactless Venerable...

92. Superfluous- He had a superfluous amount of food to last him decades. 93. Suppress- The cop suppressed the thief after catching him. 94. Surreptit...

How Did Bethany Hamilton Influence My Life...

The book Soul Surfer is by Bethany Hamilton, this book is also about Bethany Hamilton. I chose this book because I have watched the movie and her stor...

Girl Scouts Involvement...

I believe that serving others is increasingly important in an age where people seem to value putting themselves before others. Through my early involv...

African American Stereotypes In Literature...

Minorities are some of the most targeted and mistreated people in the world because of a misconceptions we are given. Many people already have this im...

Econ111 Case Study...

ECON111 MICROECONOMIC PRINCIPLES S1 2017 PART IV (24 marks) Australia is considered to have a comparative advantage in producing beef, and Japan is co...

Scott Peterson Case Study...

Scott Peterson was convicted of first-degree murder in 2004 and sentenced to death by lethal injection for the murder of his wife and their unborn son...

Wang Lung's The Good Earth...

he author of “The good Earth” shows the readers that nothing can just become a reality through magic but that you have to work hard to make your dre...

Bite Mark Evidence Analysis...

"Bite mark evidence is the poster child of unreliable forensic science," said Chris Fabricant, director of strategic litigation at the New York-based...

Unit 397 A Custom Life Bot Analysis...

Unit 397 a Custom Life Bot, that was all she was meant to be. Yes she had a personally selected outward design, with a few specially selected run prog...

Passing By Nella Larsen Analysis...

Obsession over SexualityPassing by Nella Larsen is a very peculiar novel of race, identity, family, friendship, love, and sexuality. Her novel portray...

The Benefits Of Year-Round School...

Year round schooling may sound scary but read this and I might change your mind. Year round school is pretty much what is sounds like, except it is th...

Ppj Outreach Research Paper...

“Life’s most urgent question is: What are you doing for others?”(Martin Luther King Jr.). There are many ways to get involved, one way is to volunt...

Oscar Handlin Advantages...

(YES) Oscar Handlin believed only the scientific method could provide the absolute truth about history. He felt truth will emerge if perused with scie...

Skin Red Monologue...

They stole me from my mother at only a few months oldShe was a big black womanI have blue eyes and had blonde hairI couldn’t say that I was AboOr the...

Original Sin: Martin Luther And Dale Moody...

Practical Application The doctrine of sin has significance through one’s personal life, there Church and, within their community as a whole. Personal...

The Importance Of The Bantam Cock...

The Bantam Cock played an important role, describing and showing the full depth of Mr. Ewell and his lies. Scout, Jem, and Dill decide to go watch Att...

Issues In Brave New World...

Our Changing World During the 1930s, the times of World War II and the Great Depression, Aldous Huxley wrote Brave New World. There were several issue...

Rodney's Grandfather Analysis...

Rodney was only a small child when his grandfather died, but he can still remember the relief he felt when he got the news. His grandfather, like most...

Medical Coding Audit Analysis...

Medical coding audits are conducted to ensure that providers and healthcare facilities are billing and coding correctly under the federal government r...

Nclb Impact On Education...

In this policy impact paper, there will be a discussion on the infamous educational policy, No Child Left Behind (NCLB). Although, I am not well infor...

Pine Creek Rail Trail Case Study...

This 8.7 mile section of the Pine Creek Rail-Trail starts at Stokesdale Junction, a hub for local railroads in the late 1800’s. It follows the origin...

If you didn't find the right answer

Ask Your Questions, We'll notify you once someone answers it