Quality at the Ritz-Carlton Hotel

Before you begin your assignment, please take a look the following case study on Quality at the Ritz Carlton Hotel.Apply the knowledge that you've acquired from your readings and the case study above to this writing assignment. In a 1−2 page narrative with an introduction and conclusion, analyze the Quality at the Ritz-Carlton Hotel Company and address the following:

 

Key focus Areas

  • What are some of the ways Ritz-Carlton monitors the success in achievements in quality?
  • Why might the cost be lower for the Ritz-Carlton to "do the right thing" the first time?
  • Discuss some of the nonfinancial measures from the customer satisfaction surveys might the Ritz-Carlton use?
  • How might a company like the Ritz-Carlton use Six Sigma? Explain this method and the benefits to the Ritz Carlton.

Answers

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