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Communication is transactional thus it requires both the source and the receiver to participate actively to ensure its success. Success in a communicative act is assumed to have taken place when both elements have fully understood the message sent and a particular action is taken.Factors such as the individual’s communication skills, knowledge, attitude, the social system and culture of each participating element affect the quality of message sent and receive. Because of this, both the source and the receiver are required to have a good understanding of these factors.People communicate for varied reasons: to get acquainted with others, to express emotions to others, to share information, to influence others’ views or to build relationships. Furthermore, it may take several forms. It may be within the individual or what has been known as intrapersonal communication. between two persons or dyadic communication. among three or more people or group communication. and to a group or persons or public communication. Whatever form or medium a communicative act takes, as previously stated, the person’s identity is partially shared during the act. It is pertinent then that others are set as the point of reference in the communicative act. In a sense, one needs to learn to empathize or put oneself to another person’s shoes to identify with the other person’s perceptions and feelings. To do this, one should listen actively. It seems crucial to define listening at this point….

Among these misconceptions are the following: listening is easy, improving reading ability also improves listening skills, engaging in listening activities daily eliminates special training for listening and listening ability is related to the intelligence of the listener.3 As stated earlier, the listening process is affected by factors other than a person’s cognitive skills. A person listens with his experiences and his emotional as well as his psychological capacities. Furthermore, engaging in listening activities without having a full grasp of the process will still result to poor listening skills.

It is also important to note that as one listens during a communicative act, interpretation of the message receive does not only depend on the verbal but on the non-verbal (facial expression, gestures and bodily movements, use of space, frequency of touch [if it is in the context of a dyadic and group communication], and other cues other than the verbal message), but on a person’s understanding of these forms. There are certain colloquial or slanted languages that may be taken either positively or negatively, depending on where the receiver is coming from. Likewise, certain non-verbal cues such as kissing an acquaintance is not well accepted in Asian countries as it is in European countries. Culture as indicated also plays a great role in the acceptance of the message sent.

How should one listen then Pace, Peterson and Burnett (1979) identify the following techniques and their consequent effects to the communicative act and the individual:4

The first is using supportive feedback, a technique for revealing one’s reactions and feelings about situations and individuals.

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