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Running head: CUSTOMER SATISFACTION SURVEYTitle of paperStudent's nameCourse name and numberInstructor's nameDate submitted1CUSTOMER SATISFACTION SURVEY2Customer SurveysCustomer surveys are important in any starting or already developed business enterpriseas they assist the management in knowing which areas they need to concentrate on in order toimprove a customers satisfaction. The benefits that come with customer satisfaction are manyand cannot be ignored by any management that is out to make a profit. This article will look intoa case study in Understanding the Voice of the Customer at LaRosas Pizzerias whose maingoal was to highlight the importance of having Customer surveys towards improving onesbusiness. The article will first highlight a sample of a survey, which might have been used duringthe customer survey and then will focus on every question in the surveyLaRosas Pizzerias survey1.How often do you come to LaRosas Pizzerias? What is the main reason why?2.Do you enjoy the service at LaRosas Pizzerias? What is the reason for your answer?3.Kindly give us three suggestions on areas you would like Pizzerias to improve on.4.What key areas annoyed you during your time at LaRosas Pizzerias?5.What is the worst thing that you have heard about LaRosas Pizzerias?6.When you had a problem at LaRosas Pizzerias how did the management help you out?Did the managements intervention satisfy you? If not wh ...


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